FAQ

General Questions

Quick answers about shipping, sizing, payment and returns. If your question is not here, contact us — we reply within 24 hours.

Delivery FAQ

Do you ship to my country?

Yes. We ship worldwide from Nine Rivers City, China, with tracking on every parcel. Tracked shipping is free on orders over $50; for smaller orders, email us before you order and we will confirm the shipping cost.

How long does shipping take? When will I receive my order?

Processing: 2–5 business days.
Average transit to the United States: 12–20 business days.
Average transit worldwide: 15–45 business days.

Weather, holidays and customs inspections can cause delays outside our control, so we do not guarantee an exact delivery date. Every parcel is tracked, and we will help you chase it.

My order has been dispatched — can I track it?

Yes. You will receive a tracking number by email once the parcel leaves our warehouse. The first scan can take 24–48 hours to appear. Have your number ready? Track your order here.

Where do you ship from?

Everything ships from our own warehouse in Nine Rivers City, China — one location, picked and packed by our own team.

I didn’t get an order confirmation email

Check your spam or junk folder first, then make sure you typed your address correctly. If it still hasn’t arrived, contact us with the email address you used and we will resend it.

What if my parcel never arrives?

If a parcel does not arrive within 60 days of shipping, we will refund you in full.

Product & Sizing FAQ

What size should I order?

All garments use Asian sizing, which runs smaller than US/EU sizing. Check the measurements on each product page against a piece you already own, and when in doubt order one to two sizes up. Not sure? Send us your usual size and we will suggest one.

Are the photos real?

Yes — the photos are of the actual items we stock. Colours may vary slightly between screens.

Do you offer wholesale?

We can discuss wholesale for larger quantities. Email us with the items and quantities you need and we will get back to you.

Payment FAQ

How can I pay?

Online checkout (card + PayPal) is being rolled out on this site. Until it is live, add the items you want to your cart, then contact us with the list — we will confirm stock and shipping and send you a PayPal invoice.

Which cards do you accept?

Visa, Mastercard, American Express and Discover, processed through PayPal. See the payment notes for what to do if your card is declined.

Return FAQ

Do you accept returns or exchanges?

Yes — within 30 days of receipt, as long as items are unworn, unwashed and still have their tags attached. Contact us to start a return or exchange, and read the Refund & Returns policy for the full conditions. Questions about size, fit or style are welcome on the contact page too.